FAQ – Slate Wall Plates FAQ | Slate Wall Plates

FAQ

Yes! Our slate stone switch plates come with the standard 1/2 Inch long 5/32nd thread switch plate screws in Antique Black finish. Psst, on larger orders we always throw in a few extra because we know stuff happens!

Our slate switch plates are oversized, larger than a regular switch or outlet cover. This is a great option for covering unsightly areas that can be left around regular sized switch and outlet covers.

 1 switch or outlet             Single                     3 1/2" x 5 3/16"

2 switches or outlets        Double                   5 1/4" x 5 3/16"

3 switches or outlets        Triple                      7 3/8" x 5 3/16"

4 switches or outlets        Quad                      9 1/8" x 5 3/16"

 Our stone switch plates and outlet covers are back cut, this creates a recess for device screws and device tabs, so that they sit flush to the receptacle and wall. 

Approximately 1/4 inch in thickness.

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at info@slatewallplates.com

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 24-48 Hrs. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@slatewallplates.com within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to info@slatewallplates.com, we will send you a  return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Custom Items

If the item is marked “Custom”, it does not qualify for a return and cannot be refunded. Excluding errors on our end.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item(s).

Yes! Our custom cutting is available to anyone, especially those who have switch plates between moldings or crammed up against door trims. We know that remodeling and building presents its challenges and even the best laid plans may require a little custom cut work to make the finished product look great. One of the most rewarding and interesting parts of our work is collaborating at this level, so just get in touch!

You can be confident when buying for your whole home or purchasing from us as a contractor. We would love to hear from you regarding your needs on larger project. We have successfully made orders in the hundreds of pieces range and excel at this level of work with both product and customer service. Ask about our contractor rates.